United Airlines is reportedly conducting an investigation into claims that a flight crew forced a 25-year-old woman back to her seat after she reported that the man seated next to her was masturbating while looking at her.
According to
NBC News, which first reported the alleged incident and interviewed the woman, a pediatric crisis therapist, the Sept. 3 flight departed Rochester, New York, and was bound for Newark Liberty International Airport in New Jersey at around 6 a.m.
The woman, who was not identified because of safety concerns, described the man seated next to her as a “normal looking,” “unassuming,” guy between 35 and 40 years old who was wearing a T-shirt and hiking pants, the outlet reported.
She said she immediately left her seat and reported the alleged public masturbation to United flight crew members, who allowed her to stand for most of the flight.
It is unclear whether crew members approached the man about her claims or reported the alleged behavior to the pilot.
As the aircraft approached Newark, the woman told NBC that crew members said she needed to return to her seat for landing. When she told them she was not comfortable sitting next to the man, they reportedly said she had no choice because there were no other available seats.
“On multiple instances, I said I feel uncomfortable doing that,” she explained.

A United Airlines plane lands at Newark Liberty International Airport in front of the New York skyline in …
Crew members told her she would only have to be seated next to him for about five minutes during landing. However, because they were seated in the rear of the aircraft, it wound up being much longer as other passengers deplaned ahead of them, the woman alleged.
What happened next, according to the woman, was that the man she reported had openly been pleasuring himself while looking at her was not met by law enforcement or United staff at the gate and was simply allowed to walk away.
“What am I supposed to do about it,” she claims a United gate agent said when she complained.
NBC reported that she took her complaints to the airline and the Federal Aviation Administration and also contacted the FBI.
In emails reviewed by the outlet, a United representative reportedly wrote, “I can imagine how upsetting and uncomfortable it must have been to experience behavior from another passenger that caused you concern, particularly while seated in a location where you felt concerned.”
In her interview, the pediatric crisis therapist called the email’s language “blaming” and “offensive.”
“Additionally, framing public masturbation as ‘behavior that caused me concern’ implies that what occurred could somehow be perceived as acceptable,” she told NBC.
She also noted that airline passengers have been removed from flights for much less offensive behavior and that United gave her a $100 credit for the roughly $400 flight.
Asked for comment, United Airlines confirmed to
People that the company is looking into the alleged incident. No additional details were provided.