Fungo Squiggly
Mortal enemy of all things Bucky
Yahoo Pickem Champ
Former Game Champion
'18 BPCFFB II Champ
'18 Keeper League Champ
Today it's Intuit. They actively run commercials telling people my services aren't worth anything while selling products that compete directly with our professional software that I buy from them. They've effectively discontinued our ability to offer a particular service except that we are grandfathered in (for now). They are discontinuing the desktop version of their main product in lieu of the subscription based online version that is complete shit. And today, they arbitrarily turned off my ability to process something for a client and when I called in, they (overseas, of course) refused to speak with me because I'm not the client even though the subscription I am calling about is in my name and my business's name. They refused to allow me to speak to a supervisor. They refused to confirm that the subscription was active last week and something went wrong on their end. 3rd agent I spoke to finally looked the subscription name rather than client name and was able to confirm that the issue was on their end and reactivate the service. I try to be the nicest person in the world to customer service reps, but that went out the window today.Please explain.
They have bought up all sorts of good products (CreditKarma, Mint, mailchimp) and then either kill or ruin the product in no time at all. Plenty of money for that. Plenty to name a sports arena. Plenty to slap a patch on an EPL club. And yet their product gets worse and more expensive every year.
They actively lobby Congress not to simplify the tax code. They offer a free version of TurboTax but then hide that version and push a paid version that portrays itself as free while hitting people with fees at the end of the process.
They just fucking suck.