This sums up EA and how much they care about the consumer

[Mac]

"I'm sorry if I had disappoint you"

 

[Buckeye513]

Customer asks for help. Tech support guy doesn't immediately know what he's talking about. Customer goes crazy, insults tech support guy, gets racist.

Outsourced tech support is usually a horror show, but the guy that submitted that needs to evaluate his life priorities.

 

[jthorp24]

That was awesome and I can totally see that happening.

 

[TooTall]

I thought that was funny. He said what all of us feel when waiting on the phone with them.

 

[DA-Bucks]

I had to deal with EA tech support for ME3, my experience was just as 'helpful'. I tried to purchase the game through the Origin App and it never processed. Here's my wonderful experience.

This was the 3rd of 3 long pointless chat sessions.



You are now ready to chat with Sourabh.
Sourabh:
Thanks for choosing EA Help! My name is Sourabh. How may I help you today ?
you:
My 3rd time here, I pre-ordered Mass Effect 3 through paypal today. I just spoke with Paypal and they do not show a payment request from Origin or for Mass Effect 3. Can I switch my payment method?
Sourabh:
David, is order placed by you ?
you:
Yes.
you:
10279957419
Sourabh:
You need not worry, I'll try my best to address your concern
Sourabh:
Do you have order number ?
you:
10279957419
Sourabh:
Thanks for providing me the requested information.
Sourabh:
David, as I see your order has been placed successfully and you should have your game pretty soon
you:
That's not true. I spoke with Paypal and there was never a verification of payment.
you:
They said no request has been received by paypal.
Sourabh:
Who said ?
you:
I spoke an escaleted level of customer service at Paypal. Over the phone.
Sourabh:
Paypal support team ?
you:
Yes.
you:
The last customer service agent here suggested I call them to expedite the service.
you:
I purchased the game over 12 hours ago and no record shows.
Sourabh:
Well if there is any issue with Paypal then contact Paypal
you:
I DID, they said there was no issue there. They said the issue is HERE.
Sourabh:
David, as I stated earlier that your order has been placed successfully, so you're requested to wait for sometime
you:
As I stated earlier according to paypal there is no order. So obviously it was not successful.
you:
Look, just cancel my transaction.
Sourabh:
Sure

Sourabh:
Please let me know your billing address
you:
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
you:
please send confirmation to my email address.
Sourabh:
Yes, sure
Sourabh:
Please allow me couple of minutes
you:
no problem
Sourabh:
Fine
Sourabh:
Thank you for waiting. I really appreciate your patience.
Sourabh:
I've processed request regarding refund
Sourabh:
Here is the refund transaction number :
Sourabh:
" xxxxxxxx "
Sourabh:
It should be credited within 5-7 business days
Sourabh:
Is there anything else I may assist you with today?
you:
Nope. thanks.
Sourabh:
If you need help with anything else, please feel free to contact us anytime!
Sourabh:
Bye!

 

[ulukinatme]

I don't condone racism, but damn...companies in America need to see this crap service and wake up. Quit sending jobs overseas because you only get what you pay for.

Oh, and this reminds me of Clarity's old Dell thread: http://www.buckeyeplanet.com/forum/...es-gentlemen-ive-been-dell-back-my-story.html