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This sums up EA and how much they care about the consumer

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Customer asks for help. Tech support guy doesn't immediately know what he's talking about. Customer goes crazy, insults tech support guy, gets racist.

Outsourced tech support is usually a horror show, but the guy that submitted that needs to evaluate his life priorities.
 
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I had to deal with EA tech support for ME3, my experience was just as 'helpful'. I tried to purchase the game through the Origin App and it never processed. Here's my wonderful experience.

This was the 3rd of 3 long pointless chat sessions.



You are now ready to chat with Sourabh.
Sourabh:
Thanks for choosing EA Help! My name is Sourabh. How may I help you today ?
you:
My 3rd time here, I pre-ordered Mass Effect 3 through paypal today. I just spoke with Paypal and they do not show a payment request from Origin or for Mass Effect 3. Can I switch my payment method?
Sourabh:
David, is order placed by you ?
you:
Yes.
you:
10279957419
Sourabh:
You need not worry, I'll try my best to address your concern
Sourabh:
Do you have order number ?
you:
10279957419
Sourabh:
Thanks for providing me the requested information.
Sourabh:
David, as I see your order has been placed successfully and you should have your game pretty soon
you:
That's not true. I spoke with Paypal and there was never a verification of payment.
you:
They said no request has been received by paypal.
Sourabh:
Who said ?
you:
I spoke an escaleted level of customer service at Paypal. Over the phone.
Sourabh:
Paypal support team ?
you:
Yes.
you:
The last customer service agent here suggested I call them to expedite the service.
you:
I purchased the game over 12 hours ago and no record shows.
Sourabh:
Well if there is any issue with Paypal then contact Paypal
you:
I DID, they said there was no issue there. They said the issue is HERE.
Sourabh:
David, as I stated earlier that your order has been placed successfully, so you're requested to wait for sometime
you:
As I stated earlier according to paypal there is no order. So obviously it was not successful.
you:
Look, just cancel my transaction.
Sourabh:
Sure

Sourabh:
Please let me know your billing address
you:
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
you:
please send confirmation to my email address.
Sourabh:
Yes, sure
Sourabh:
Please allow me couple of minutes
you:
no problem
Sourabh:
Fine
Sourabh:
Thank you for waiting. I really appreciate your patience.
Sourabh:
I've processed request regarding refund
Sourabh:
Here is the refund transaction number :
Sourabh:
" xxxxxxxx "
Sourabh:
It should be credited within 5-7 business days
Sourabh:
Is there anything else I may assist you with today?
you:
Nope. thanks.
Sourabh:
If you need help with anything else, please feel free to contact us anytime!
Sourabh:
Bye!
 
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