Does anyone have a good electrician they can recommend?
TL;DR version: electrician tried 5 separate times in 3 days to do a repair that was laid out in advance each time. Forgot ladder 3x, had wrong parts 2x, including on consecutive days.
I would have assumed that it would take less than 6 tries to
begin a basic repair. I would have been very wrong.
Long version:
So my wife is pretty awesome, and one reason is that it takes a lot to make her upset (which is fantastic as a guy and all that entails). A local electrician managed to do that big time. This story is hers from work, though I've been experiencing it by proxy.
She helps run the admin side of a retail outlet. Recently one of their ballasts died 18 ft off the ground. She scheduled the appointment and was crystal clear about what height of ladder was needed and to not schedule the appointment unless they had the ladder, as that's been an issue in the past. The other issue is she has to open many hours early so they have time to finish before customers arrive.
Monday - Wife: "Hi [commercial "electrician"], one of our ballasts has died. We have vaulted ceilings, so please do not schedule the appointment unless you have an 18 foot ladder available and with you at this appointment."
.... Commercial "electrician:" "That's no problem, we have the ladder and equipment ready to do this job"
Tuesday: "Oh, yeah we're going to need a ladder. I don't have one, and there isn't one available today. We'll make sure we have one tomorrow morning and the parts to fix the ballast. Can you open up two hours early again?"
Wednesday: (different guy) "Uh, yeah we don't have a ladder. We'll need to go get one of those. I don't see any notes about needing a ladder."
Wednesday 1.5 hours later: "Well, I have the ladder, but you said it had to be done in 30 minutes. Do you still want to do this?"
....Wife: "I said thereabouts. Please get this done today."
Wednesday later: "Well I have the ladder, but it looks like you need to replace the ballast. All I brought was the lightbulb."
....Wife: "I know. That's why I told you that MONDAY."
Thursday, third consecutive appointment: "Sorry, I bought the wrong ballast."
Thursday, later: "I can't find the right ballast at the store."
Six hours of appointments. Not once did they bring the tools/parts needed despite being explicitly explained 4 separate times in 3 days.