Washington couple sued for $112,000 after leaving one-star reviews
When Autumn Knepper and Adam Marsh's roof started to leak at their Vancouver home a few months ago, their landlord sent over Executive Roof Services (ERS) to check it out.
An employee came, looked in the attic and said there were a few spots to fix.
“I asked him about a timeline about when this might get finished. He told me to call the office the next day,” said Knepper.
Knepper said she called the office and talked with the receptionist, who she said was rude from the time she answered the phone.
“She refused to give me any information. She said I would have to get it from the landlord. I asked to speak with the manager and she laughed at me. She told me I was verbally abusing her and that she was the office manager. She hung up on me,” said Knepper.
Marsh said he called ERS and had a similar bad experience with the woman who answered the phone.
“She was just super rude, told me that she was office manager and there was no one else I could talk to and hung up on me,” said Marsh.
The couple each wrote a one-star Google review detailing their experience with the receptionist.
Marsh also filed a complaint with the Better Business Bureau that stated, “The business came to do an inspection of the roof of our residence and refuses to give any details about the findings of scheduling of repairs to us the tenants.”
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