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"May I see your receipt, sir?"

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OCBuckWife

OCBuckWife

I am the evil monkey in your closet
TigerDirect Unlawfully Restrains And Verbally Abuses Customer For Not Submitting To Receipt-Showing Demands


I was visiting a Tigerdirect (Large Electronic Retail Store) in Naperville, IL today (8/23/07). All was going well until after I had paid for my merchandise and tried to leave. A security guard demanded that I show him my receipt, which I respectfully declined with a "No Thanks" and continued walking out the door. At that point the Guard physically placed himself between me and the door and said "I can't let you leave until you show me your receipt." I attempted to walk around him, explaining I didn't have to show him anything, and he continued to block my path and called several other employees to block my retreat.
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The customer was held, yelled at, called a thief, and himself called 911. The officer informed the store they couldn't hold him for shoplifting unless they had visually seen him take something but wouldn't arrest the security guard that detained and harassed the customer.

I hate this when I go to Staples and Fry's and such. I understand the idea behind it but I hate it. I try not to be rude but at the same time I try not to "show my receipt" if I can help it. Especially at Fry's, when the only way to exit the store with a bag is thru the special "register chute" that has only one entry and one exit point, right at the door where the receipt checker stands. It's supposed to be voluntary to show that piece of paper but never have I ever been made to feel it was.

The voluntariness of the receipt checking is an interesting issue that we've touched on before. Unless you've signed a membership agreement agreeing to receipt checks, or they actually see you shoplifting, stores have no right to stop you from leaving the store for refusing a receipt-check.
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I don't know?
You look kind of suspicious to me. Sort of like some kind of
SoCal Suicide Girl/shoplifter or domestic terrorist, maybe.
I need a thorough cavity search! I think............:tongue2:
 
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This is becoming more and more commonplace too, I understand stores having concerns regarding loss prevention, however, what ever happened to customer service? There's a line to pay, and a line to leave, stores are competing with online shopping, yet having some idiot with a third grade education checking things off on your receipt isn't much of an incentive to go out. It used to be just a high-end electronics store, now though it happens at Costco, K-mart and Target, how long before you try to leave a mall and have two security guards give you a body cavity search on exit?
 
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Stores actually lose more from employee theft than customer theft!
WalMart in town has it's own underground sales staff! Or so I hear.
They see it as a employee benefit!

"While much of the retail industry claims that shoplifting is the biggest cause of excessive costs, employee theft or fraud is the cause of an astounding 50% of the loss and can cost retailers on average $25 million a day."
Retail Loss Prevention to Protect Your Store - Content for Reprint
 
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Taosman;911137; said:
I don't know?
You look kind of suspicious to me. Sort of like some kind of
SoCal Suicide Girl/shoplifter or domestic terrorist, maybe.
I need a thorough cavity search! I think............:tongue2:
Click to expand...

Better watch where you stick things.....! :wink2:

img1845to1.jpg
 
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Taosman;911149; said:
Stores actually lose more from employee theft than customer theft!
WalMart in town has it's own underground sales staff! Or so I hear.
They see it as a employee benefit!

"While much of the retail industry claims that shoplifting is the biggest cause of excessive costs, employee theft or fraud is the cause of an astounding 50% of the loss and can cost retailers on average $25 million a day."
Retail Loss Prevention to Protect Your Store - Content for Reprint
Click to expand...


Actually Taos depending on the segment in the retail industry the percentage can be actually higher. Jewelry retailers for example average for less than that while convenience stores are upwards to 85% employee theft. Shoplifting on average is less than 10% of total shrink. In some location it can go as high as 40%, however in my experience that is because of collusion at the employee level. Remember the "sweetheart deal" some members of the Florida State football team (Peter Warrick I believe) received from friends of his at Dilliards some years ago.....

Good loss prevention techniques will almost always (eventually) catch the amateur thief, while the professional even with someone checking receipts will in most cases find ways to beat the system.

It actually costs the retailer IMO more to prevent shoplifting by utilizing the method of checking every receipt in increased labor costs, decreased customer satisfaction and the perception that the retailer may have a shoplifting problem when in reality they may not.
 
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I don't know what the law says, but it seems to me that if I choose to go into a store owned by someone else and try to leave with their merchandise, so long as I am still on the premises it is reasonable to ask for proof of purchase - politely of course.
 
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