My Chat Session with Monster.com customer service

[bigtenbadboy]

Idiots....

Welcome to Monster, (deleted for privacy).

Your request has been queued.You are second in the queue.

Your request has been delivered to an agent.

You are first in the queue.

You are connected to an agent.

Received:Hi !
Received:Thank you for contacting Monster, my name is Deepak, how may I help you?
Sent:Hi.
Sent:One quick question...
Received:Yes, please.
Sent:In the resume section of the job seeker panel under the heading Employer Resume Search Activity it shows 8 saves and 5 views for a conversion rate of 160%
Sent:on the far right it says 10 total views
Sent:those numbers do not add up I was wondering if there was some sort of glitch in the system or if my problem is unique
Received:I will be glad to assist you with this.
Received:I will provide you the information.
Received:Conversion rate of resume means the ratio of number of saves and number of views.
Received:Just to keep you informed.
Received:when employers conduct a search for resumes on Monster they are presented with a list of resumes (listed by resume title) that meet their search criteria.
Received:If your resume is listed and the employer clicks on the resume title to view your complete resume, it counts as a view. If the employer saves your resume to their Monster account, it counts as a resume save.
Received:Are you online with me?
Sent:Yes. Wouldn't the maximum possible conversion rate be 100% though? If 5 employers viewed my resume and 5 saved that would be 100% conversion. If 5 viewed and only 4 saved that would be 80% for instance.
Received:Have I resolved your issue today?
Sent:160% would imply that more employers saved my resume than actually viewed it.
Sent:Yes thank you...it's not a big deal.
Received:You are welcome.
Sent:Signing out.

 

[Flocka]

LOL, that is funny.

 

[FCollinsBuckeye]

Sounds like an employer can 'save' a resume without viewing it.

Are you online with me?

:p

 

[BayBuck]

I think Deepak is a robot.

 

[bigtenbadboy]

Sounds like an employer can 'save' a resume without viewing it.

Are you online with me?

:p

Perhaps you are right, but the more logical explanation is that Deepak is an idiot. I should have strung it out a little more for comic value. I got the feeling I was talking to some sort of automated response bot...named Deepak.

Me thinks Deepak might also be Tibor's long lost brother.

 

[Clarity]

Deepak also works for Dell, of that much I'm certain.

 

[Buckeyeskickbuttocks]

Deepak also works for Dell, of that much I'm certain.

160%?

 

[sandgk]

160%?

Customer Service it's a growth industry.

 

[tibor75]

Deepak has just too far superior intelligence to be able to converse with the likes of "*EDITED*"

 

[redskinbucksfan]

Deepak has just too far superior intelligence to be able to converse with the likes of "*EDITED*"

Deepak?

An Indian servant confessed to killing and sexually assaulting at least 19 children and women and stuffing their dismembered remains into a storm drain outside the house where he worked, officials said Friday.

http://www.msnbc.msn.com/id/17419344/

 

[Hubbard]

Deepak also works for Dell, of that much I'm certain.

I was just thinking that!

 

[bigtenbadboy]

9:39 PM, 12/10/03<br>No, I'm sorry. We still have not addressed my question. Repeating the last response but changing 'BIOS' for 'Video Drivers' isn't getting us any closer.

I'll repeat the issue, because I like that. I like that and I like you Ralph. Here it is, in full;

I read that whole Dell support saga. Now THAT's classic!