Golferdow01
East-Coast Living
LINK
[font=Verdana,Sans-serif][/font]



[font=Verdana,Sans-serif][/font]



[font=Verdana,Sans-serif][/font][font=Verdana,Sans-serif]CHICAGO (AP) - LaChania Govan said she got bounced around by her cable company when she called to complain. She made dozens of calls and was even transferred to a person who spoke Spanish - a language she doesn't understand.[/font]
[font=Verdana,Sans-serif]But when she got her August bill from Comcast she had no trouble understanding she'd made somebody mad. It was addressed to "Bitch Dog."[/font]
[font=Verdana,Sans-serif]"I was like you got to be freaking kidding me," said Govan, 25. "I was so mad I couldn't even cuss."[/font]
[font=Verdana,Sans-serif]Govan said the only thing she did to Comcast employees that might be considered rude came after a few dozen calls when she felt she was treated shabbily. "I did tell them, 'You know what, it has to be a qualification to work for your company that you have to be rude,'" she said.[/font]
[font=Verdana,Sans-serif]Govan said she talked to a supervisor and he offered her two months free service, which she turned down.[/font]
[font=Verdana,Sans-serif]Finally Wednesday, about two weeks after she got her bill, somebody from the company left a message on her answering machine in which the caller apologized.[/font]
[font=Verdana,Sans-serif]Comcast officials said it shouldn't have happened.[/font]
[font=Verdana,Sans-serif]"We only use the actual customers names on the bill," said Patricia Andrews-Keenan, a Comcast spokeswoman.[/font]
[font=Verdana,Sans-serif]Company officials went through the records and identified two people who were involved with the name change and fired them, Andrews-Keenan said. It's unknown why the employees did it.[/font]
[font=Verdana,Sans-serif]In another case, Peoples Energy customer Jefferoy Barnes started getting letters addressed to "Jeffery Scrotum Bag Barnes."[/font]
[font=Verdana,Sans-serif]"I had no bad words at all. I guess the earliest letter is dated in May and from then on up until now my name has been listed as Jeffery Scrotum Bag Barnes and I have no idea why."[/font]
[font=Verdana,Sans-serif]Barnes said he received an apologetic call from a company official. He also has contacted an attorney to determine if he can take legal action.[/font]
[font=Verdana,Sans-serif]A Peoples Energy spokeswoman called the letter inexcusable. [/font]