jimotis4heisman
Banned
why didnt you check the shoes? did you not try them on? i always check the shoes when i put them back in the box and once more at the register...
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- Thread starter BuckWrestler141
- Start date
What store was it? If it's a big national chain, it shouldn't be too hard to go over the manager's head. The corporate customer service wouldn't bat an eye at compensating you - however, be prepared that the compensation will most likely be a coupon for some $$ off your next purchase at their store.
A few years ago, I got home with the wrong TV set from Circuit City (it was a cheaper model, obviously). When I took it back and told the manager how disapointed I was that I had to drive clear across town to correct their mistake, he gave me a $20 gift card without hesitation.
I should've held out for $50.
A few years ago, I got home with the wrong TV set from Circuit City (it was a cheaper model, obviously). When I took it back and told the manager how disapointed I was that I had to drive clear across town to correct their mistake, he gave me a $20 gift card without hesitation.
I should've held out for $50.
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FKAGobucks877
The Most Power-Drunk
I ordered some hardwood flooring from Home Depot on April 26th. The guy there said it would be delivered the following day (Friday), and if it wasn't, he would personally go pick it up on Saturday. I told him I would be in on Sunday to pick it up.
Needless to say, the order wasn't there when I arrived on Sunday (April 29). Not only that, but the original guy wasn't there, and nobody else could even find a record of the order. I expressed my dissatisfaction, and the guy said he would let management know, and would call me as soon as possible to let me know when the order would be in. I was pissed, and went home and fired off an email to their corporate headquarters. I received a reply letting me know someone would contact me within five days.
I didn't get a phone call until Thursday, May 3rd. Even then, it was from the store, telling me I could now come pick up my wood. I went and got it, then waited until Friday (May 4) and emailed corporate again, advising them I still hadn't been contacted, and requesting something be done. I got another email telling me that the a member of the "escalation team" that was handling my complaint would contact me "as soon as possible". Nothing.
On Saturday, May 5th, while actually laying the hardwood floor (myself, since my buddy couldn't do it anymore, since the wood wasn't delivered when they said it would be), I realized that four of the boxes of the flooring were damaged beyond repair. I took them back, exchanged them, and again emailed corporate, advising them I still hadn't been contacted, that 20% of my order was irreparably damaged, and asked (again) that someone in authority contact me. I got the same reply, advising that Home Depot was "sorry", and that a member of the escalation team would contact me "as soon as possible".
Well, now it's May 9th, and I still haven't heard dick.
Advice on where to go from here? I think I'm just going to call their corporate number and wait until I get somebody with authority to actually talk to me...but that's wasting even more of my time. Great, now I hate Home Depot AND Lowe's...
Needless to say, the order wasn't there when I arrived on Sunday (April 29). Not only that, but the original guy wasn't there, and nobody else could even find a record of the order. I expressed my dissatisfaction, and the guy said he would let management know, and would call me as soon as possible to let me know when the order would be in. I was pissed, and went home and fired off an email to their corporate headquarters. I received a reply letting me know someone would contact me within five days.
I didn't get a phone call until Thursday, May 3rd. Even then, it was from the store, telling me I could now come pick up my wood. I went and got it, then waited until Friday (May 4) and emailed corporate again, advising them I still hadn't been contacted, and requesting something be done. I got another email telling me that the a member of the "escalation team" that was handling my complaint would contact me "as soon as possible". Nothing.
On Saturday, May 5th, while actually laying the hardwood floor (myself, since my buddy couldn't do it anymore, since the wood wasn't delivered when they said it would be), I realized that four of the boxes of the flooring were damaged beyond repair. I took them back, exchanged them, and again emailed corporate, advising them I still hadn't been contacted, that 20% of my order was irreparably damaged, and asked (again) that someone in authority contact me. I got the same reply, advising that Home Depot was "sorry", and that a member of the escalation team would contact me "as soon as possible".
Well, now it's May 9th, and I still haven't heard dick.
Advice on where to go from here? I think I'm just going to call their corporate number and wait until I get somebody with authority to actually talk to me...but that's wasting even more of my time. Great, now I hate Home Depot AND Lowe's...
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PrincessPeach
I want to ride my bicycle.
So, what you're saying is... you've been FKA'd.FKAGobucks877;835926; said:
You can dish it out, but you can't take it, eh?
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starBUCKS
BPCFFB League #2 League Champion 2008 & 2010
Why don't you tell them to fedex you the correct shoe and send a pre-paid envelope and he'll get the other shoe back. ... But also if it's a major company I always like to tell the on-duty manager "I'll keep going as high as I have to, to get what I want, and when I get to where I need to be, you'll either be known as someone that has helped me... or not"
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Waaaait a minute! Did they guy who sold you the shoes look like this???Gatorubet;835645; said:And if the bloody fingerprints on the steel shoe size measurer are matched, and you are jailed, write an angry book during your bitter incarceration...
Suggested Title:
1) Two lefts created my Right!!
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jimotis4heisman;835761; said:
I tryed on 10 1/2's of the shoes, they fit slightly tight, so I just told the manager i'd take the shoe in size 11. He said sure thing, to come to the register and he'd have it ready for me. So he already had the box in a bag at the register, so I just ASSumed that there wouldnt' be any issues.
They have a 'contact us' section at www.hibbetts.com so i've sent the following comment:
quote:
I purchased 2 pairs of shoes from Hibbett's two days ago. When I arrived home, I noticed that the worker had given me a box of shoes that had two different shoes in it (for reference one shoe packaged is an Asics Gel-Kanbarra 2 and the other shoe is a Reebok DMX Foam). I called the store in Sterling, IL, to explain what had happened. The store agreed to exchange it if I brought it back in. I agreed that I would bring it back in, but asked for either a compensation for gas (since it is now $3.19 a gal.) or some form of a 10% discount on the shoe at least, due to the fact I'll be spending over $10 in gas for a mistake that was made by the store.
The store manager apologized for the incident but was not willing to take any further measures. With the store being an hour drive away, I feel as if I?ve been disrespected as a customer. I?m aware that accidents occur; although I don?t feel as if an attempt to reach a fair and reasonable compromise have been made by the Hibbett Sports store in Sterling, IL.
I purchased 2 pairs of shoes from Hibbett's two days ago. When I arrived home, I noticed that the worker had given me a box of shoes that had two different shoes in it (for reference one shoe packaged is an Asics Gel-Kanbarra 2 and the other shoe is a Reebok DMX Foam). I called the store in Sterling, IL, to explain what had happened. The store agreed to exchange it if I brought it back in. I agreed that I would bring it back in, but asked for either a compensation for gas (since it is now $3.19 a gal.) or some form of a 10% discount on the shoe at least, due to the fact I'll be spending over $10 in gas for a mistake that was made by the store.
The store manager apologized for the incident but was not willing to take any further measures. With the store being an hour drive away, I feel as if I?ve been disrespected as a customer. I?m aware that accidents occur; although I don?t feel as if an attempt to reach a fair and reasonable compromise have been made by the Hibbett Sports store in Sterling, IL.
Perhaps i'm being a jerk about it, but how hard would it be to give a 10% discount?
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