Fair enough. I owe a story...
Made my reservations to head to Vegas...made them in June, leaving in 2 weeks.
In September, I received an email requesting that I acknowledge a change to my itinerary...one hour earlier departure. No prob. Driving 2 hours to Charlotte for the flight, so arranged a half day of work.
Yesterday, I started getting everything in order...checking itineraries, etc. Something told me to check my emailed itinerary with the AirTran website.
Didn't match. In fact, they had switched my flight to the next day.
I assumed it was a mistake. Call 1-800 number...answered by bottom-rung employee who made a critical mistake with her tone and attitude, but I'm ahead of myself...
When I asked about my itinerary, I was informed that there had been numerous emails sent to me...none of which I responded. Therefore, since I did not disagree with the change, they went ahead and made the change. I asked for dates on the emails...she provided, I then provided the dates of the archived emails I still possessed that changed my itinerary, but not to the flight they are now showing. Offered to forward said correspondence...bottom-rung employee begins stuttering. Makes a mistake by changing her tone and telling me the company will consider making 'concessions' to solve this issue.
Concessions? Concessions like the one I already made by switching my itinerary once for your company? I paid for a specific flight at a specific time which you obviously overbooked. I helped YOU and now YOU are willing to CONSIDER making concessions for me after I made hotel reservations and work arrangements to ease your company's mistake?
Stuttering....
You are worthless to me...get your manager.
Manager comes on with more company manual lines...
Well, Sir, since you did not disagree to the change, we went ahead and changed the flight...
No problem. Now show me the email where I, the paying customer, AGREED to these changes that are coming due to YOUR mistake in overbooking.
Stutter. Um, how can we make this right?
Well, I will be on my original flight...in 1st class and drinking complimentary champagne the whole way to Vegas.
Stuttering. Uh...well Sir that is impossible. The flight is booked...
So you chose to screw me...out of all people on that plane...the one who made reservations in JUNE. You chose me? Not a good answer.
Stuttering....
You are worthless to me...get me your superior.
Lengthy hold...(Meanwhile, the GF is online and locates a special from Delta flying from the local airport for an additional $20/ticket and getting us in Vegas 8 hours earlier than the AirTran flight)
Superior gets on the line and knows they screwed the pooch. Offers a few BS concessions but still wants me to fly out at 6am. Tells me if this doesn't work for me, they can credit my account and I can use that within 12 months.
Nuclear meltdown.
Ended up with full refund and a better flight from a closer airport.
