Favorite parts of tech support

[Dryden]

Had a user open a ticket with our HD yesterday demanding that we configure a new laptop for her because the display on her current (almost brand new) laptop was bad. This was at 4:00pm yesterday and I am the late tech (Til 5:30), but I'm a nice guy so I imaged a laptop for her and given her position I installed what applications I assumed she would need. I had called her and left a voicemail, and emailed her as well to let her know that I would have a laptop ready for her when she got here (she was off site). I fuckin sat around waiting until 7:30 last night and she never showed up or called me back.

I get here this morning at 8:45am and I have voicemails and emails out the ying yang harping on me to give her a new laptop. So i'm already pissed that the lady wasted 2 hours of my time last evening waiting around for her to not show up (which she tried making some lame excuse up on the fly "oh my phone was dead" when I asked her why she didn't return my calls yesterday).

So anyways I give her the new laptop and configure her profile up on it, and when I get her broken laptop I open it up and turn it on and there are two giant thumb prints on sides of the display and the display is just all distorted. So yeah she clearly damaged it herself. To make matters worse, I turn around to see if she needs anything else and oh gee what do you know - she has her thumbs pressed up on the new laptops display in the exact same spot jerking it around. At that point I politely said "That right there is most likely the reason this laptop here in my hand has a bad display" and instructed her on proper "display adjustment techniques" - /sigh

And yes the damaged laptop comes out of our departments budget, not hers. lol

Too dumb to allow her to live.

 

[Deety]

Someone tapped a pen on MY laptop screen recently at three points in our conversation, despite looks that should have put an end to THAT quickly.

Clearly, it's tazer time.

 

[Magua]

Someone tapped a pen on MY laptop screen recently at three points in our conversation, despite looks that should have put an end to THAT quickly.

Clearly, it's tazer time.

That drives me nuts! Any objects, including fingers, shall be taken away if you touch my monitors/display with them. period.

 

[CleveBucks]

Had a user open a ticket with our HD yesterday demanding that we configure a new laptop for her because the display on her current (almost brand new) laptop was bad. This was at 4:00pm yesterday and I am the late tech (Til 5:30), but I'm a nice guy so I imaged a laptop for her and given her position I installed what applications I assumed she would need. I had called her and left a voicemail, and emailed her as well to let her know that I would have a laptop ready for her when she got here (she was off site). I fuckin sat around waiting until 7:30 last night and she never showed up or called me back.

I get here this morning at 8:45am and I have voicemails and emails out the ying yang harping on me to give her a new laptop. So i'm already pissed that the lady wasted 2 hours of my time last evening waiting around for her to not show up (which she tried making some lame excuse up on the fly "oh my phone was dead" when I asked her why she didn't return my calls yesterday).

So anyways I give her the new laptop and configure her profile up on it, and when I get her broken laptop I open it up and turn it on and there are two giant thumb prints on sides of the display and the display is just all distorted. So yeah she clearly damaged it herself. To make matters worse, I turn around to see if she needs anything else and oh gee what do you know - she has her thumbs pressed up on the new laptops display in the exact same spot jerking it around. At that point I politely said "That right there is most likely the reason this laptop here in my hand has a bad display" and instructed her on proper "display adjustment techniques" - /sigh

And yes the damaged laptop comes out of our departments budget, not hers. lol

Complete Care/ADP FTW