fourteenandoh
My swing feels like an unfolding lawn chair.
Delta/Comair as of yesterday. here is a copy of the letter I am going to send to their customer service department. any edits would be appreciated.
Delta Customer Service,
This letter is concerning an awful experience I had while flying with Delta/Comair Airlines. On Wednesday December 27, 2006 I was scheduled to depart Dayton, Ohio at 6:20 AM en route to Cincinnati, Ohio and connecting to my flight to Newark, NJ which was to arrive at 9:47AM. When I arrived at the Dayton airport I was confused to see that my flight was cancelled because it was a beautiful sunny day. When I spoke with the check in attendant she informed me that I was on a flight that was cancelled due to a labor dispute between the airline and the pilot's union. Basically, the pilots were upset that Delta was trying to renegotiate their contract because of the ongoing bankruptcy negotiations. From what I was told, the pilots decided to randomly call in sick for my flight because they were in disagreement over their contracts. So that left me on a flight leaving Dayton to Cincinnati that wouldn't get me into Newark until 5:05pm, over 7 hours later than originally scheduled. That was unacceptable to me because I was obligated to work at 4PM. When I told this to the check in attendant, she was willing to help me but did not go out of her way. She looked at one or two alternative routes and told me that I was stuck with arriving at 5:05. I work in downtown NYC and because of the commute time, that would mean I wouldn't get to work until after 7PM. I suggested she try other airports in the NYC area and the best she could come up with was JFK arriving at 3:30. That was a better alternative for me, but it meant I would have to spend $50 dollars on a cabride in order to get to work on time. Unfortunately, I was unable to spend $50 to take a cab so I was stuck taking the 1hr subway ride into the city (even so, it got me there before 6PM, still 2 hours late). I arrived at work at 5:40PM. One hour and 40 minutes later than scheduled. My boss was extremely upset with me and threatened to fire me if this ever happened again, not to mention the fact that I was unable to go home and sleep for 4 hours as my original itinerary would have allowed. I am beyond upset with the service I have received from your airline. I fly at least five or six times per year and usually choose the airline that I feel the most confident with. I've never had a problem with Delta or Comair, but your standing in my mind is in serious jeopardy. Unless some serious consolations are made, I do not see myself ever using Delta or Comair again. If Delta merges with Continental as planned I will put the new airline in the same category. I feel that a fair compensation for my inconvenience would be to refund the second half of my trip (the part from Dayton to Newark on December 27 approximately $175) and offer me a voucher for a future round trip flight of my choice within the continental United States. I have confidence that you feel the same way I do. I'm sure you are very upset at the actions of your pilots union and are willing to do anyting within your power to to make up for their actions and keep your airline in good stainding with your customers. Please be advised that I am forwarding a copy of this e-mail to Clark Howard, who is a nationally known consumer advocate on AM radio. I can be reached at ...
Best Regards,
fourteenandoh
Delta Customer Service,
This letter is concerning an awful experience I had while flying with Delta/Comair Airlines. On Wednesday December 27, 2006 I was scheduled to depart Dayton, Ohio at 6:20 AM en route to Cincinnati, Ohio and connecting to my flight to Newark, NJ which was to arrive at 9:47AM. When I arrived at the Dayton airport I was confused to see that my flight was cancelled because it was a beautiful sunny day. When I spoke with the check in attendant she informed me that I was on a flight that was cancelled due to a labor dispute between the airline and the pilot's union. Basically, the pilots were upset that Delta was trying to renegotiate their contract because of the ongoing bankruptcy negotiations. From what I was told, the pilots decided to randomly call in sick for my flight because they were in disagreement over their contracts. So that left me on a flight leaving Dayton to Cincinnati that wouldn't get me into Newark until 5:05pm, over 7 hours later than originally scheduled. That was unacceptable to me because I was obligated to work at 4PM. When I told this to the check in attendant, she was willing to help me but did not go out of her way. She looked at one or two alternative routes and told me that I was stuck with arriving at 5:05. I work in downtown NYC and because of the commute time, that would mean I wouldn't get to work until after 7PM. I suggested she try other airports in the NYC area and the best she could come up with was JFK arriving at 3:30. That was a better alternative for me, but it meant I would have to spend $50 dollars on a cabride in order to get to work on time. Unfortunately, I was unable to spend $50 to take a cab so I was stuck taking the 1hr subway ride into the city (even so, it got me there before 6PM, still 2 hours late). I arrived at work at 5:40PM. One hour and 40 minutes later than scheduled. My boss was extremely upset with me and threatened to fire me if this ever happened again, not to mention the fact that I was unable to go home and sleep for 4 hours as my original itinerary would have allowed. I am beyond upset with the service I have received from your airline. I fly at least five or six times per year and usually choose the airline that I feel the most confident with. I've never had a problem with Delta or Comair, but your standing in my mind is in serious jeopardy. Unless some serious consolations are made, I do not see myself ever using Delta or Comair again. If Delta merges with Continental as planned I will put the new airline in the same category. I feel that a fair compensation for my inconvenience would be to refund the second half of my trip (the part from Dayton to Newark on December 27 approximately $175) and offer me a voucher for a future round trip flight of my choice within the continental United States. I have confidence that you feel the same way I do. I'm sure you are very upset at the actions of your pilots union and are willing to do anyting within your power to to make up for their actions and keep your airline in good stainding with your customers. Please be advised that I am forwarding a copy of this e-mail to Clark Howard, who is a nationally known consumer advocate on AM radio. I can be reached at ...
Best Regards,
fourteenandoh
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